TERMS OF TRADE - SALE TO PRIVATE INDIVIDUALS

If B2B customer, scroll down to B2B Terms of Trade

WE SEND TO FLG. COUNTRIES:

  • Denmark
  • Sweden
  • Finland
  • Germany
  • France
  • Netherlands
  • Belgium
  • Italy
  • Spain
  • Austria
  • Luxembourg
  • Switzerland
  • Czech Republic

ORDER
Prices are subject to change without notice.
All the items you see on the webshop are physically in our warehouse.
All prices include 25% VAT and the amounts are in Danish kroner.

PAYMENT
On Mitomito.dk you can pay with:
VisaDankort,Visa, Mastercards, Mobilepay or you can pay via Klarna.
The amount for the goods is only deducted when the goods are shipped from Mitomito.
You can never withdraw more than the amount you authorised at the time of purchase.

DELIVERY
All our packages are sent by GLS. We offer delivery to GLS parcel shops and GLS home delivery.
There is free delivery to Denmark for purchases over DKR 500, - For purchases under DKR 500, - delivery costs DKR 39, - to parcel shops.
For home delivery, a shipping fee of 59 kr is charged for purchases under 500 kr, and 20 kr for purchases of 500 kr or more,
Mitomito delivers goods within 2-3 days.During sales and holiday periods, longer delivery times can be expected.
To Sweden there is free delivery for purchases over SEK 1299,- For purchases under SEK 1299,- delivery costs SEK 79,-
To other countries there is free delivery for purchases over EURO 130,- For purchases under EURO 130,- delivery costs EURO 10,-
Delivery abroad is also made by GLS.
Mitomito cannot be held responsible for delays at GLS.

RETURN / RIGHT OF WITHDRAWAL
You have 14 days after receiving your order to return it to us.
You must pay for the return shipping of an order. Remember to enclose a completed return slip that you received with your order.
We can send you a return label, which you can get by emailing us at hello@mitomito.dk. Remember to add your order number in the email.
A return label with sender from a Danish address costs 39 DKK. With sender from an address outside Denmark it costs 10 Euro.
The 39 DKK/10 Euro will be deducted from your purchase amount once we receive your order and have processed it.
Return parcels sent with our return labels must be handed in at a GLS Pakkeshop

If you choose to send your return order without our return label, the package must be sent directly to the following address:

Mitomito
Amager Strandvej 122A, 4. th
2300 Copenhagen S

The goods are of course returned unused and in the same condition as when received.
All labels must be intact.
It is the buyer's responsibility and cost to return an item.
All products returned to Mitomito must be securely wrapped.
Remember to enclose a completed return slip that you received with your order.
If you choose to return your entire order, we'll refund what you paid, including shipping for delivery of the package.
Delivery costs that exceed the freight charge for GLS parcel delivery and which depend on your choice of delivery method are not refundable. If you choose to return part of your order, we will not refund any fees and shipping costs. This is because the charges are the same regardless of how many items you have ordered.

You cannot cancel your purchase by simply refusing to receive your parcel or not picking it up.
Mitomito will be charged an additional shipping fee.
This freight charge will be deducted from the price of the returned goods.
All returned goods must be sent directly to our address otherwise a freight charge will be added to the price of the returned goods.
If you wish to exchange an item for another, you must return the item and place a new order via the webshop.
When we receive the return, the money will be transferred to your account. This ensures that the requested item is not sold out in the meantime.

COMPLAINT
When trading on www.mitomito.dk buyer has 2 years warranty. This means that the buyer can either have the item repaired, exchanged, refunded or the price reduced, depending on the specific situation. This of course requires that the complaint is justified and that the defect has not arisen as a result of misuse of the product or other harmful behaviour. The complaint must be made within a reasonable time after the buyer has discovered the defect in the product. If you have a complaint, please contact us - preferably with a picture of the product in question.

 

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Handelsbetingelser - Mitomitodk

TERMS OF TRADE - SALES TO DEALERS

As a B2B customer of Mitomito, you can either order via our B2B webshop (requires a login) or via email.
The webshop handles orders and deliveries in Denmark only.

Order and order confirmation.
Once we have received the customer's order, we send an email on receipt of the order. We reserve the right to sell out and make typing errors. In these cases, alternatives are offered. The missing item will appear on the subsequent invoice and the amount will be reduced accordingly.

Delivery 

Shipping is paid by the dealer.

We use GLS as freight company and prices per box are as follows:

1-10 kilo kr. 60,- ex. VAT
10-20 kilo kr. 70,- ex. VAT

Orders are delivered to the destination in Denmark (excluding Greenland and the Faroe Islands) specified by the customer in the order.
We normally estimate a delivery time of up to 5 business days, subject to external conditions beyond Mitomito's control.
Orders are delivered on weekdays between 10:00 and 16:00. The customer is obliged to be able to receive the order during this time. If this is not possible, a shipping surcharge will apply.

Prices and payment 
All prices on the B2B webshop are in Danish kroner, excluding VAT. Shipping costs are added separately.
Payment is made via invoice, which is sent when the item is dispatched from Mitomito's warehouse. Payment terms are 14 days net for purchases on invoice. The invoice is sent by e-mail. 
Bank details: Nordea, reg. no: 2863, account no: 4398 319 368

In the event of late payment, default interest shall be charged at the rate of 3.0 % per calendar month commenced, calculated from the due date until payment is made.

Complaints 
Upon receipt of a delivery, the customer is obliged to inspect the delivered goods immediately with regard to the quantity delivered, the condition of the goods, defects, etc. The customer must note any immediately ascertainable damage to the shipping boxes on the consignment note in connection with his receipt. Complaints must be received by Mitomito within 5 working days of delivery.
Thereafter, the customer loses the right to make a claim. The goods to which the complaint relates must be returned to Mitomito for confirmation. In case of complaint or non-delivery please contact Mitomito by e-mail hello@mitomito.dk

Right of withdrawal 
The customer has no right of withdrawal because the transaction is between traders.

Processing of personal data
When you register as a customer and make a purchase through Mitomito's B2B webshop, Mitomito processes personal data about you that are necessary for the execution of the order. You can read more about Mitomito's processing of your
personal data in our privacy policy, which is available on our website
https://mitomito.dk/persondatapolitik-cookies/

mail: hello@mitomito.dk

Logo Mitomito.dk

Handelsbetingelser - Mitomitodk