FAQ | Mitomito

We ship to the following countries:

Denmark
Sweden
Finland
Germany
France
Netherlands
Belgium
Italy
Spain
Austria
Luxembourg
Switzerland
Czech Republic

If your country is not on the list, please contact us at hello@mitomito.dk- and we'll offer you a good shipping option to your country.

WHERE DO I ADD MY DISCOUNT CODE?

Once you have added items to your basket and then click 'Checkout' you will be taken to a checkout page. On the checkout page, you will see a box in the top left corner that says "Do you have a discount coupon? Click here to enter your voucher code". Click on this text and add your discount code and press 'Apply Discount Coupon'. If the code does not work, please check if it has been spelled correctly.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept:

VISA-Dankort
Mastercard
VISA
MobilePay
Payment via Klarna

WHEN WILL YOU SEND MY ORDER?

Most orders are shipped the day after you place your order. All orders are shipped within 2 business days after the order has been placed. However, during holiday periods, a slightly longer delivery time can be expected.

WHAT IS THE SHIPPING COST AND WHICH SHIPPING COMPANY DO YOU USE?

There is free delivery to Denmark for purchases over DKR 500,- For purchases under DKR 500,- delivery costs DKR 39,-
Free delivery to Sweden for purchases over SEK 1299,- For purchases under SEK 1299,- delivery costs SEK 90,-.
To other countries there is free delivery for purchases over EURO 130,- For purchases under EURO 130,- delivery costs EURO 10,-
All our packages are sent by GLS. We offer delivery to GLS parcel shops and GLS home delivery.

I HAVE RECEIVED A DEFECTIVE, DEFICIENT OR INCORRECT ORDER. WHAT DO I DO?

Please contact us by email as soon as possible after you have received your order: hello@mitomito.dk
We will send you a return label so that the product can be returned for exchange or refund.

HOW DO I RETURN AN ORDER?

You have 14 days after receiving your order to return it to us. You must pay for the return shipping of an order.

Remember to enclose a completed return slip that you received with your goods.

We can send you a return label, which you can get by emailing us at hello@mitomito.dk. Remember to add your order number in the email.

A return label with sender from a Danish address costs 39 DKR. From a Swedish address 90 SEK. With sender from an address outside Denmark and Sweden costs 10 Euro.
The 39 DKR/90 SEK/10 Euro will be deducted from your purchase amount when we receive your order and have processed it.

Return parcels sent with our return labels must be handed in at a GLS Pakkeshop

If you choose to send your return order without our return label, the package must be sent directly to the following address:
Mitomito
Vester Voldgade 2, 4. th.
1552 Copenhagen V

For clarification of the above, please refer to our Terms and Conditions: https://mitomito.dk/handelsbetingelser/